Support Center
You can view frequently asked questions and their answers from our customers here.
Please use it to enjoy shopping with Smartpay.
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When are payments due?
Can I pay scheduled future payments now? How much does it cost to use Smartpay?Which payment methods can I use for Smartpay? How can I receive a receipt of the payment?Can I change or add payment method? (~7 May 2024)The first payment is stated to be at the time of purchase, but I haven’t received a real-time use notification for the card. Has the payment been completed?What if my automatic payment failed? (~7 May 2024) What if my automatic payment failed? ( 8 May 2024~) Can I delete credit card/bank details? (~7 May 2024)Can I delete credit card/bank details? (8 May 2024~)What if my card is stolen or canceled?How many credit card can I add in my account? (~ May 7 2024) How many credit card can I add in my account? (May 8 2024~) I have a charge on my card statement which I don't recognize. What if I'm facing financial hardship?Can I change or add payment method? (8May 2024~)
Can I pay scheduled future payments now? How much does it cost to use Smartpay?Which payment methods can I use for Smartpay? How can I receive a receipt of the payment?Can I change or add payment method? (~7 May 2024)The first payment is stated to be at the time of purchase, but I haven’t received a real-time use notification for the card. Has the payment been completed?What if my automatic payment failed? (~7 May 2024) What if my automatic payment failed? ( 8 May 2024~) Can I delete credit card/bank details? (~7 May 2024)Can I delete credit card/bank details? (8 May 2024~)What if my card is stolen or canceled?How many credit card can I add in my account? (~ May 7 2024) How many credit card can I add in my account? (May 8 2024~) I have a charge on my card statement which I don't recognize. What if I'm facing financial hardship?Can I change or add payment method? (8May 2024~)