What if I'm facing financial hardship?
Based on your unique circumstances, we have options we can consider to get you back on track and back in control of your money. Whether this means we stick to your current instalment plan but keep talking or we come up with a new payment plan that reflects your circumstances, we do have options we can discuss.
So if you are facing missed payments make sure you reach out. Together we will come up with a plan to get you back on track.
Ask for a refund from the retailer. We recommend getting in touch directly with the retailer to see if you’re eligible to return the goods and get a refund (in line with their return policy). Once approved, Smartpay will amend or cancel your repayments immediately.