Support Center
You can view frequently asked questions and their answers from our customers here.
Please use it to enjoy shopping with Smartpay.
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How do refunds work?
Can I do a partial return?How will I receive my refund?Why did I receive cancellation email even though I don't remember cancelling the order? What should I do if my order doesn't arrive?Why am I still being charged when I have returned the goods?What should I do if my goods haven't arrived or have arrived damaged?How can I cancel the order?
Can I do a partial return?How will I receive my refund?Why did I receive cancellation email even though I don't remember cancelling the order? What should I do if my order doesn't arrive?Why am I still being charged when I have returned the goods?What should I do if my goods haven't arrived or have arrived damaged?How can I cancel the order?