How do I cancel an existing order?
Once an order has been canceled, Smartpay is not able to reverse or change this action.
Cancel an order through Merchant Dashboard
Login to the Merchant Dashboard
Click on the Order that you wish to cancel (only uncaptured or partially captured orders can be canceled)
View Order details and press the Cancel button
Press the Yes button
If you are using automatic capture, once Smartpay has approved an order, the order needs to be refunded if the shopper wants to cancel the order, even if the order hasn't shipped yet. For further details see How do I process a refund?