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Shoppers TopSmart Store ListBankDirectDownload App
Merchant TopRegistration InquiriesCase StudiesEC Growth AcademyWebinars
DocumentationDeveloper Kit
Company ProfileSecurityNewsroomBrand Guidelines
Support
日本語
FAQConsumerRefund

What should I do if my goods haven't arrived or have arrived damaged?

Any issues with the delivery of your order or condition of goods should be raised directly with the merchant. Returns are subject to the merchant's returns policy and all products should be returned as usual.

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How do refunds work?Can I do a partial return?What should I do if my order doesn't arrive?
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