Smartpay（スマートペイ）

How can we help?

For Customers

Here you will find answers to the most frequently asked questions from our customers.
Wre hope this helps you to enjoy using SmartPay.

About SmartpayPaymentsRefundAbout Mobile AppAbout eKYCAbout Smartpay Bank Direct AccountVerification codeSecurity
How do refunds work?Can I do a partial return?How will I receive my refund?What should I do if my order doesn't arrive?Why am I still being charged when I have returned the goods?What should I do if my goods haven't arrived or have arrived damaged?How can I cancel the order?